What’s the Avocado Mattress Return Policy?

Avocado offers a 1-year sleep trial on mattresses, allowing customers to return or exchange their mattress for a full refund within 365 days of delivery. No hidden fees, no penalties.

That’s right—unlike many mattress companies that offer 30 to 100 nights, Avocado stands out with an industry-leading 365-night return policy. But is it as simple as it sounds? Let’s dive in.

Buying a mattress online can feel risky. You can’t try it first, and if it doesn’t work out, the return process can be a headache. That’s why understanding Avocado’s return policy in full detail is crucial before making a purchase. From how to initiate a return, to what happens to used mattresses, to whether return shipping costs are involved—we’ll walk you through every step.

Whether you’re trying to decide if Avocado is right for you or you’re already a customer looking to return, this guide will give you all the clarity you need. Let’s make sure you know exactly what to expect—and how to make the most of your purchase.

Best Mattress Return Accessories for a Hassle-Free Experience

When returning a mattress, having the right accessories can make the process smoother and protect your investment. Here are three top products to help you prepare your Avocado mattress for return or storage:

SureGuard Mattress Protector
This protector is waterproof and breathable, keeping your mattress fresh and clean during use and storage. It ensures your mattress meets Avocado’s return hygiene standards, reducing the chance of return denial.

Zinus Moving Blanket
Thick and durable, this moving blanket protects your mattress from damage during transport. It’s perfect for wrapping your Avocado mattress safely when returning or relocating, avoiding rips or dirt.

Bedbug Mattress Encasement by SafeRest
If you want extra peace of mind, this encasement prevents bugs and allergens. It’s helpful if you’re storing the mattress before return or exchange, ensuring it remains in pristine condition.

These accessories can save you time, money, and hassle by maintaining your mattress in top shape and simplifying the return or resale process.

How to Start an Avocado Mattress Return or Exchange

Initiating a return or exchange with Avocado is designed to be straightforward and customer-friendly. Here’s how you can get started:

First, contact Avocado’s customer service either via their website or by phone within the 365-day sleep trial period. Providing your order number and purchase details helps speed up the process.

Once you’ve made the request, Avocado will guide you through the next steps, including scheduling a mattress pickup or giving instructions on how to prepare your mattress for return. The company often arranges for a local pickup at no extra cost, making it easy for you.

Remember to keep your mattress in good condition and retain any packaging materials, if possible, to facilitate a smoother return.

Avocado also offers exchanges if you feel the mattress isn’t the perfect fit. You can try another model or firmness level under the same trial policy, making it risk-free to find your ideal sleep surface.

By clearly communicating and following these steps, you can maximize your chance of a hassle-free return or exchange experience with Avocado.

Conditions and Requirements for Avocado Mattress Returns

Avocado’s return policy is generous, but there are some important conditions to keep in mind to ensure your return goes smoothly. Understanding these requirements upfront will save you time and frustration.

First, the mattress must be returned within the 365-night sleep trial period. This gives you a full year to truly test the mattress in your home. After that, returns are no longer accepted.

Second, Avocado asks that your mattress be in reasonably good condition. While normal wear from testing is expected, excessive stains, damage, or odors can disqualify your return request. Using a mattress protector from day one is a great way to keep it return-ready.

Third, if you want to return a mattress, you should notify Avocado customer service and follow their instructions precisely. This includes packaging guidelines and pickup scheduling.

Lastly, the mattress must be returned through Avocado’s official process. Unauthorized returns or shipping without prior approval might lead to delays or refusal.

These requirements strike a balance between flexibility for customers and sustainability for the company, ensuring returned mattresses can be responsibly recycled or donated.

What Happens to Your Mattress After a Return?

When you return an Avocado mattress, it’s important to know how the company handles it afterward. Avocado is committed to sustainability and responsible practices, which influences their approach to returned products.

Once your mattress is picked up, Avocado inspects it to ensure it meets their return criteria. Mattresses that are lightly used and in good condition may be donated to local charities or shelters, helping those in need while reducing waste.

For mattresses that are too worn or damaged for donation, Avocado works with recycling partners to break down materials such as latex, cotton, and wool. This process minimizes landfill waste and supports circular economy initiatives.

Avocado’s commitment to eco-friendly handling of returns reassures customers that their mattress won’t just be discarded irresponsibly. Instead, returns contribute to positive environmental impact.

This transparent process aligns with Avocado’s brand values and builds trust, knowing you’re supporting a company that cares about both your comfort and the planet.

Understanding Fees and Refunds in the Avocado Return Policy

One of the most common concerns when returning a mattress is the potential cost. Avocado’s return policy aims to be as clear and fair as possible regarding fees and refunds.

The good news is that Avocado offers free mattress return shipping within the 48 contiguous United States. This means you won’t be charged for pickup or delivery back to the company, which removes a significant barrier for many customers.

Once your mattress is picked up and inspected, Avocado processes a full refund to the original payment method. The refund typically includes the purchase price minus any additional products or accessories that are non-returnable.

It’s important to note that if you purchased the mattress with a financing option, the refund applies to your outstanding balance as well.

However, if you live outside the contiguous U.S. or in a location where free pickup isn’t available, you may need to cover return shipping fees yourself. Always check Avocado’s terms for your specific region before purchasing.

By understanding these fee structures ahead of time, you can make an informed decision and avoid surprises during your return experience.

Tips to Avoid Common Issues with Mattress Returns

Returning a mattress can sometimes feel complicated, but with a few simple tips, you can avoid common pitfalls and make the process smooth.

• Keep Your Mattress Protected
  Use a mattress protector from day one. This helps prevent stains, odors, and damage that could void your return eligibility.
• Retain Original Packaging
  If possible, keep the mattress in its original plastic wrap or packaging. This makes transport easier and protects the mattress during pickup.
• Document Mattress Condition
  Take photos of your mattress before scheduling the return. This provides proof of condition in case of disputes.
• Contact Customer Service Early
  Reach out to Avocado’s support as soon as you consider a return. Early communication ensures you get clear instructions and meet all deadlines.
• Follow Return Instructions Precisely
  Adhere to Avocado’s guidelines for packaging and scheduling pickup. Deviations can delay or complicate your return.

By following these tips, you’ll maximize the chances of a hassle-free return or exchange and maintain a positive customer experience with Avocado.

Conclusion

Avocado’s mattress return policy stands out with its generous 365-night sleep trial, free return shipping within the contiguous U.S., and commitment to sustainability. Understanding how to start a return, the conditions involved, and what happens after your mattress is returned will empower you to make confident buying decisions. By protecting your mattress, communicating early with customer service, and following the return instructions carefully, you can ensure a smooth and stress-free process. Whether you’re looking to exchange for a different model or seeking a full refund, Avocado’s transparent and customer-focused approach helps you rest easy. For more insights on mattress buying and returns, check out our related articles on mattress care and choosing the right mattress for your sleep style.

Frequently Asked Questions About Avocado Mattress Return Policy

How long is the Avocado mattress return period?

Avocado offers an industry-leading 365-night sleep trial. You can return or exchange your mattress anytime within one year of delivery for a full refund.

Are there any fees for returning an Avocado mattress?

For customers in the contiguous U.S., Avocado covers all return shipping and pickup costs. However, if you live outside this area, you may be responsible for shipping fees.

Can I return my mattress if it has minor stains or damage?

Avocado expects returned mattresses to be in reasonable condition. Minor wear is usually acceptable, but excessive stains, odors, or damage may disqualify your return request.

What happens if I want to exchange my mattress instead of returning it?

Avocado allows exchanges within the trial period. You can switch to a different model or firmness level, giving you flexibility to find your perfect mattress.

How is my refund processed?

Once the returned mattress is inspected, Avocado issues a full refund to your original payment method, typically within a few business days.

Will my returned mattress be recycled or donated?

Yes. Avocado prioritizes sustainability by donating suitable mattresses to charity and recycling materials from others to reduce landfill waste.