IKEA Mattress Return Policy: What You Need to Know

Did you buy an IKEA mattress that just isn’t right for you? Yes, you can return it—but there are key rules you must follow. With sleep being a pillar of health, choosing the wrong mattress can leave you exhausted and frustrated. Many assume IKEA’s return policy is as simple as swapping a lamp, but mattresses have unique conditions.

In this guide, we’ll reveal exactly how to navigate IKEA’s 365-day return window, what counts as “like-new” condition, and how to avoid refund pitfalls. Whether you need a firmer feel or a full refund, we’ll unlock the steps to make your return seamless.

Sleep deprivation costs the U.S. economy $411 billion annually—don’t let a mismatched mattress add to that. Here’s how to take action.

Best Mattresses for a Comfortable Sleep

IKEA HÖVÅG Pocket Spring Mattress (Medium Firm)

Ideal for back and side sleepers, the HÖVÅG features individually wrapped pocket springs that reduce motion transfer and provide targeted support. Its medium-firm feel (rated 6 out of 10 on IKEA’s firmness scale) balances pressure relief and spinal alignment, making it a versatile choice for most sleepers.

IKEA MYRBACKA Memory Foam Mattress (Firm)

If you prefer firmer support, the MYRBACKA offers high-density memory foam that contours to your body while preventing sinkage. Its 7.5 firmness rating suits stomach sleepers and those needing extra lumbar support. The breathable foam layer also helps regulate temperature for cooler sleep.

IKEA HAUGSVÄR Hybrid Mattress (Plush)

For a softer feel, the HAUGSVÄR combines pocket springs with thick comfort foam layers, rated 4.5 on IKEA’s scale. Its plush surface relieves pressure points for side sleepers, while the spring core maintains airflow to prevent overheating—perfect for those who want cushioning without sacrificing support.

IKEA’s 365-Day Mattress Return Policy

IKEA offers one of the most generous mattress return policies in the industry—a full 365 days to test your mattress and decide if it’s right for you. Unlike most retailers that limit returns to 30-100 days, this extended window recognizes that sleep preferences take time to evaluate. However, there are critical conditions you must meet to qualify for a refund or exchange.

Key Conditions for Returning Your Mattress

To be eligible for a return, your mattress must be in “like-new” condition—meaning no stains, odors, or physical damage. IKEA inspects returns thoroughly, so even minor wear (like slight compression from sleeping on it) could void your refund. Here’s what they check for:

• Hygiene: Mattresses with sweat stains, spills, or pet hair will be rejected. Use a waterproof protector during the trial period to keep it pristine.
• Structural integrity: Sagging exceeding 1.5 inches or visible tears disqualify returns. Rotate the mattress weekly to prevent uneven wear.
• Original packaging: While not always mandatory, keeping the box or plastic wrap simplifies the process for in-store returns.

How the Return Process Works

For in-store returns, bring your receipt (or order number) and the mattress to the returns desk. If you used IKEA’s delivery service, you can schedule a pickup for a fee (typically $59–$99, depending on location). Online purchases follow the same policy but require customer service approval first.

Pro tip: IKEA’s return policy applies only to mattresses bought directly from IKEA—third-party sellers (like Amazon or eBay) aren’t covered. Also, custom or final-sale items (like “As-Is” mattresses) are exempt.

Refund Options and Exceptions

Refunds are issued to your original payment method within 14 business days. If you prefer an exchange, you can test another model in-store immediately. Note that opened mattresses can’t be resold due to health regulations, so IKEA recycles them—this is why condition requirements are strict.

One common misconception is that the 365-day window applies to all products. In reality, most non-mattress items (like bedding or frames) have a 180-day limit. Always check your receipt for the exact return deadline.

How to Prepare Your IKEA Mattress for Return

Successfully returning your IKEA mattress requires careful preparation to meet their strict condition requirements. This section breaks down the exact steps to ensure your return is accepted without complications, saving you time and potential frustration.

Step-by-Step Cleaning and Packaging Guide

Begin by thoroughly inspecting your mattress for any signs of use. Even minor stains from body oils or accidental spills can disqualify your return. Follow this professional cleaning process:

1. Vacuum the entire surface using an upholstery attachment to remove dust and skin cells that accumulate over time.
2. Spot clean with mild detergent (like Woolite) and cold water – never soak the mattress as this can damage the inner layers.
3. Air dry completely for at least 24 hours in a well-ventilated area to prevent moisture retention and odors.

Proper Handling and Transportation

If you need to transport the mattress back to the store, proper handling is crucial:

• Use mattress bags (available at moving supply stores) to protect against dirt and damage during transport.
• Never fold or bend the mattress as this can permanently damage the internal support system.
• Secure properly in your vehicle – lay flat in a truck bed or use ratchet straps if standing upright in a van.

Documentation You’ll Need

IKEA requires specific proof of purchase for all returns. Prepare these documents in advance:

Original receipt (print or digital) showing purchase date and price. If lost, your order number from the confirmation email can work. For gift receipts, you’ll receive store credit instead of a cash refund.

Pro tip: Take timestamped photos of your cleaned mattress from multiple angles before returning it. This creates evidence of its condition if any disputes arise during the inspection process.

Comparing IKEA’s Mattress Return Policy to Major Competitors

Understanding how IKEA’s return policy stacks up against other retailers helps you make informed purchasing decisions. This analysis examines key differences in timeframes, conditions, and hidden restrictions you should know before buying.

Timeframe and Condition Comparisons

The Science Behind Mattress Trial Periods

Most sleep experts agree it takes 21-28 nights for your body to adjust to a new mattress. IKEA’s generous 365-day policy accounts for seasonal changes in sleep preferences (firmer in summer, softer in winter) and allows for complete sleep cycle evaluation. However, the first 30 days are most critical for determining comfort.

Common Return Mistakes to Avoid

• Waiting too long: While you have a year, returning within the first 120 days gives you better exchange options if models are discontinued.
• Ignoring break-in periods: Memory foam mattresses typically require 2-3 weeks to fully expand and soften.
• Not testing properly: Sleep in your normal positions for at least 2 weeks before deciding – one bad night doesn’t mean the mattress is wrong.

Expert tip: Keep a sleep journal during your trial period noting comfort, support, and temperature regulation. This objective data helps make an informed return decision rather than relying on memory.

Special Considerations for Online vs. In-Store IKEA Mattress Purchases

The return process differs significantly depending on whether you bought your IKEA mattress online or in-store. Understanding these nuances ensures a smooth return experience regardless of your purchase method.

Online Purchase Returns: The Complete Process

Returning a mattress bought through IKEA’s website involves several specific steps:

1. Initiate the return request through your IKEA account within 365 days of purchase – you’ll need your original order number
2. Await approval email (typically within 48 hours) containing your return authorization number and pickup instructions
3. Prepare for scheduled pickup – mattresses must be fully accessible in a ground-floor location with clear pathways

Online returns typically take 7-10 business days for refund processing after IKEA receives the item. Note that pickup fees ($59-$129) apply unless the mattress is defective.

In-Store Purchase Returns: What to Expect

Returning to a physical store offers immediate resolution but requires more preparation:

• Bring the original payment method – returns without the original card may be issued as store credit
• Check store inventory first if exchanging – popular models often sell out at specific locations
• Weekday mornings are best for faster service – avoid weekends when return lines are longest

Professional Tips for Hassle-Free Returns

Based on customer service insights, these strategies improve your return experience:

For online purchases: Take unboxing videos showing the mattress condition upon arrival – this provides evidence if damage claims arise later. Keep all packaging materials until you’re certain you’ll keep the mattress.

For in-store purchases: Ask for a manager’s inspection approval before transporting your mattress to the store. This prevents wasted trips if the mattress won’t qualify for return.

Important note: IKEA’s return policy treats mattress toppers and protectors differently – these items must be unopened for returns, unlike mattresses which can be used during the trial period.

Environmental Impact and Sustainability of IKEA Mattress Returns

Understanding the ecological consequences of mattress returns helps consumers make more responsible decisions while navigating IKEA’s generous return policy. This section examines the complete lifecycle of returned mattresses and sustainable alternatives to consider.

What Happens to Returned Mattresses?

Due to health regulations, IKEA cannot resell used mattresses. Instead, they follow a rigorous recycling protocol:

Environmental Costs of Mattress Returns

Each returned mattress generates significant carbon emissions:

• Transportation impact: A single mattress return can produce 25-40 kg of CO2 depending on distance
• Recycling energy: Processing one mattress requires approximately 18 kWh of energy
• Landfill avoidance: Proper recycling prevents 23 cubic feet of landfill space per mattress

Sustainable Alternatives to Returning

Before initiating a return, consider these eco-friendly options:

1. Mattress toppers: A $50-100 topper can adjust firmness without replacing the entire mattress
2. Donation programs: Some charities accept lightly used mattresses after professional sanitization
3. Adjustment period: Allow 60-90 days for your body to adapt before deciding to return

Future trend: IKEA is piloting a mattress refurbishment program in select markets, where returned mattresses undergo deep cleaning and component replacement for resale at discounted prices. This could reduce waste by up to 65% when fully implemented.

Expert recommendation: If you must return, consolidate multiple items in one trip to minimize transportation impacts, and consider opting for store credit rather than a refund to keep the mattress in IKEA’s circular ecosystem.

Navigating IKEA’s Mattress Warranty vs. Return Policy

Understanding the crucial differences between IKEA’s warranty coverage and return policy ensures you pursue the correct resolution path for mattress issues. This section provides a detailed breakdown of how these protections work separately and together.

Warranty Coverage Specifications

IKEA mattresses come with a 25-year limited warranty that covers specific manufacturing defects, distinct from the 365-day return policy. Key warranty protections include:

• Structural defects: Sagging exceeding 1.5 inches when measured without weight
• Material failures: Broken springs, torn stitching, or foam disintegration
• Edge support collapse: When side walls lose more than 30% of original firmness

Warranty claims require different documentation than returns – you’ll need dated photographs showing the defect and proof of proper foundation use.

Strategic Decision Making: When to Return vs. Claim Warranty

The optimal approach depends on your timeline and issue severity:

Advanced Warranty Claim Process

For warranty service after the return period expires:

1. Contact IKEA customer service with detailed photos and purchase documentation
2. Expect a 3-5 business day evaluation period for your claim
3. If approved, choose between repair (for minor issues) or replacement (for major defects)
4. For replacements, you may need to pay shipping costs unless the mattress is under 2 years old

Important note: Warranty coverage decreases progressively after 10 years – years 10-25 typically only cover 50-20% of replacement value. Always check the specific terms for your mattress model.

Pro tip: For borderline cases (days 300-365), initiate a return first as it provides full refund options, then consider warranty if the return window expires during your decision process.

Maximizing Your IKEA Mattress Purchase: Strategic Decision Framework

This comprehensive decision-making framework helps you optimize both your initial purchase and potential return, considering all technical, financial, and comfort factors. Apply this systematic approach to make fully informed mattress decisions.

Pre-Purchase Evaluation Matrix

Use this weighted scoring system to assess potential mattress purchases:

Post-Purchase Optimization Timeline

Implement this phased evaluation approach after purchase:

1. Week 1-2: Allow initial break-in period – document first impressions
2. Week 3-4: Conduct formal sleep quality assessment (pain points, wakefulness)
3. Month 2-3: Evaluate seasonal comfort changes (temperature/humidity effects)
4. Month 4-6: Final determination of long-term suitability

Advanced Risk Mitigation Strategies

Implement these professional techniques to minimize return likelihood:

• Dual-zone testing: Purchase two different firmness toppers simultaneously to test alternatives
• Sleep tracking: Use wearable devices to objectively measure sleep quality changes
• Professional consultation: Invest in one-time sleep specialist evaluation ($150-300) for personalized recommendations

Quality assurance tip: IKEA’s mattress quality varies by manufacturing origin – models produced in Sweden (check label) typically show 23% lower return rates than other locations. Request country of origin information before purchasing.

Final recommendation: Maintain a decision log tracking comfort metrics, temperature data, and pain points throughout your trial period. This creates an objective basis for your return decision, eliminating emotional bias from temporary discomfort periods.

Conclusion: Making the Most of IKEA’s Mattress Return Policy

Understanding IKEA’s 365-day mattress return policy empowers you to make confident sleep investments. We’ve covered the key conditions for successful returns, detailed preparation steps, environmental considerations, and strategic decision-making frameworks.

Remember that proper documentation and mattress care during the trial period are crucial for hassle-free returns. Whether you ultimately keep your mattress or initiate a return, this comprehensive guide ensures you navigate the process with full awareness of your options and responsibilities.

Take action today: Review your mattress purchase date, assess your sleep quality objectively, and make your return decision before the 365-day window closes. Your perfect night’s sleep awaits – with IKEA’s generous policy, you have nothing to lose but restless nights.

Frequently Asked Questions About IKEA Mattress Return Policy

Can I return an IKEA mattress after sleeping on it?

Yes, IKEA allows returns of used mattresses within their 365-day window, but with strict conditions. The mattress must show no stains, odors, or physical damage. Light compression from normal use is acceptable, but sagging exceeding 1.5 inches voids eligibility. We recommend using a mattress protector from day one and documenting the mattress’s condition with timestamped photos.

How long does an IKEA mattress refund take to process?

Refunds typically process within 7-14 business days after IKEA receives your return. Online purchases refund to the original payment method, while in-store returns may offer immediate credit. For credit card payments, allow an additional 3-5 business days for your bank to post the refund. Large purchases over $1,000 may require additional verification, potentially extending the timeline.

Does IKEA charge restocking fees for mattress returns?

No, IKEA doesn’t charge restocking fees, but pickup fees apply for online purchases. The pickup fee ranges $59-$129 depending on location and mattress size. In-store returns avoid this fee but require you to transport the mattress yourself. Some locations waive fees if exchanging for a higher-priced mattress – always ask about current promotions.

Can I exchange my IKEA mattress for a different firmness level?

Absolutely. You can exchange within the 365-day window, provided the mattress meets return conditions. The process is easiest in-store where you can test alternatives immediately. For online exchanges, you’ll need to return the original mattress first. Note that price differences apply – you’ll pay more for upgrades or receive credit for downgrades.

What proof of purchase do I need for mattress returns?

IKEA requires either your original receipt (print or digital) or order confirmation number. For gift receipts, you’ll receive store credit. If you’ve lost both, customer service can sometimes locate purchases using your credit card details or IKEA Family account. We recommend keeping all purchase documentation until you’re certain you’ll keep the mattress.

How does IKEA’s mattress return policy compare to other retailers?

IKEA’s 365-day policy is significantly more generous than competitors (typically 90-120 nights). However, their condition requirements are stricter – most competitors accept lightly used mattresses. Unlike some brands that donate returns, IKEA recycles all returned mattresses due to health regulations. Their no-restocking-fee policy also beats many specialty mattress retailers.

What happens to returned IKEA mattresses?

Due to health regulations, IKEA cannot resell returned mattresses. Instead, they’re fully recycled – metal springs become new steel products, foam is repurposed for carpet padding, and fabric covers become insulation. This process recovers about 85% of materials. The environmental impact is why IKEA encourages thorough testing before purchase.

Can I return a mattress to any IKEA location?

Yes, but with important caveats. You can return to any full-size IKEA store, but not to pickup points or planning studios. Some locations may require appointments for large item returns. For online purchases, you must use the return process initiated through IKEA’s website – don’t just show up at a store with an online purchase.