What Is Big Lots’ Mattress Return Policy?

Learn Big Lots’ mattress return policy, including time limits, conditions, and exceptions. Get all the details for hassle-free returns or exchanges.

Big Lots allows mattress returns within 7 days of purchase, provided the product is in its original condition with tags and packaging intact. However, the policy has specific restrictions, including eligibility criteria, restocking fees, and exceptions for certain mattress types. Understanding these details is crucial to avoid unexpected costs or denied returns.

Best Mattresses for Hassle-Free Returns at Big Lots

If you’re shopping at Big Lots and want a mattress with a higher likelihood of satisfaction (reducing the need for returns), these three models stand out for comfort, quality, and customer satisfaction:

1. Sleep Revolution 10-Inch Hybrid Mattress (Model: SRH-10Q)

This hybrid mattress combines memory foam and innerspring support, offering balanced comfort for all sleep positions. Its medium-firm feel suits most sleepers, and the 10-inch thickness ensures durability. Customers praise its motion isolation, making it ideal for couples. The breathable cover also enhances temperature regulation.

2. Serta Perfect Sleeper Select 12-Inch Medium Mattress (Model: PSS12M)

A trusted brand in the mattress industry, Serta’s Perfect Sleeper line delivers reliable support with its individually wrapped coils and gel-infused memory foam. The medium firmness provides pressure relief for side and back sleepers, while the reinforced edges prevent sagging over time.

3. Lucid 14-Inch Plush Memory Foam Mattress (Model: LMF14P)

For those preferring a softer sleep surface, this plush memory foam mattress offers exceptional pressure relief with its 14-inch profile featuring multiple comfort layers. The bamboo charcoal infusion helps with odor control, and the CertiPUR-US certification ensures safe materials.

Why These Matter for Returns: These models have consistently high satisfaction ratings at Big Lots, meaning you’re less likely to need a return. They also come with clear specifications about firmness and materials, helping you make an informed choice upfront.

Big Lots’ Standard Mattress Return Policy

Big Lots maintains a strict 7-day return window for mattresses, significantly shorter than many competitors’ policies. This tight timeframe exists because mattresses are considered sanitary-sensitive items once removed from packaging. The compressed timeline helps protect both the retailer and future customers from hygiene concerns while still allowing buyers to assess comfort.

Key Conditions for Eligible Returns

For a mattress return to be approved at Big Lots, it must meet three non-negotiable requirements:

• Original Packaging: The mattress must be in its factory-sealed plastic wrap with all protective covers intact. Any tears or removal of the plastic barrier automatically void return eligibility due to health regulations.
• Proof of Purchase: You’ll need either the original receipt (showing purchase within 7 days) or the credit card used for the transaction. Digital receipts from online orders qualify, but gift receipts don’t work for mattress returns.
• No Signs of Use: Even if repackaged perfectly, any indentation marks, stains, or odors will result in denial. Store associates are trained to inspect for these indicators during the return process.

The Restocking Fee Breakdown

Unlike most other products at Big Lots, mattresses carry a 15% restocking fee on approved returns. This fee compensates for:

1. Special handling requirements (mattresses require more labor to process than standard returns)
2. Potential loss of resale value (even unopened mattresses may be discounted when restocked)
3. Transportation costs (mattresses often require special delivery arrangements)

Example: If returning a $500 mattress on day 6, you’d pay a $75 restocking fee, receiving $425 back. The fee applies whether returning for refund or exchange.

Special Considerations for Online Purchases

Mattresses bought through BigLots.com follow the same 7-day rule but with additional logistics:

• You must initiate the return process online before bringing to a store
• The return shipping cost is deducted from your refund (typically $50-$100 depending on size)
• Original delivery fees are non-refundable

Pro Tip: If unsure about a mattress, purchase in-store where you can inspect firmness levels before buying. Online purchases carry higher effective return costs due to shipping fees.

This policy structure emphasizes why careful selection matters when mattress shopping at Big Lots. The combination of a short window, strict conditions, and financial penalties makes returns a last resort rather than a trial option.

How to Successfully Return a Mattress to Big Lots: Step-by-Step Process

Navigating Big Lots’ mattress return process requires careful preparation to ensure approval. Unlike returning smaller items, mattresses involve specific handling procedures that, if not followed precisely, can result in denied returns or additional fees.

Step 1: Pre-Return Preparation (Critical First Steps)

Begin your return process within 72 hours of delivery or purchase to allow time for potential issues. First, re-examine the mattress for any accidental damage that may have occurred during unboxing. Even minor tears in the protective plastic can void your return eligibility. Gather these essential items:

• Original packaging materials (including all plastic wraps, cardboard corner protectors, and tags)
• Proof of purchase (physical receipt, email confirmation, or credit card statement showing transaction)
• Delivery documentation (for online purchases – the packing slip with order number)

Professional Tip: Take timestamped photos of the mattress in its original condition before attempting repackaging. These serve as evidence if disputes arise about the item’s condition during return processing.

Step 2: Initiating the Return Process

The return initiation method differs based on your purchase channel:

1. In-Store Purchases: Simply bring the mattress to any Big Lots location with your receipt. No prior notification is required, but calling ahead ensures staff availability to handle large items.
2. Online Purchases: You must first contact Big Lots Customer Service at 1-866-244-5687 to obtain a Return Merchandise Authorization (RMA) number. This critical step prevents return refusal at the store level.

Important Note: For online orders, you have two return options – either ship it back (costly) or return to a physical store. In-store returns for online purchases still require the RMA number but avoid shipping fees.

Step 3: Transportation and Final Inspection

Transporting the mattress properly is crucial for maintaining return eligibility. Use these professional moving techniques:

• Rent a truck or van with proper tie-downs (a standard SUV often can’t accommodate a boxed mattress safely)
• Protect corners with additional cardboard if original protectors are damaged
• Lay flat during transport – folding or bending may cause internal damage

Upon arrival, the store manager will conduct a 5-point inspection checking for: 1) Original packaging integrity, 2) Proof of purchase validity, 3) 7-day window compliance, 4) Absence of odors, and 5) Structural soundness. This process typically takes 15-30 minutes.

Exceptions and Special Cases in Big Lots’ Mattress Return Policy

While Big Lots maintains a standard return policy for most mattresses, several important exceptions exist that significantly alter return eligibility. Understanding these nuances can prevent costly mistakes when dealing with specialty mattresses or unique purchase scenarios.

1. Non-Returnable Mattress Types

Certain mattress categories fall under Big Lots’ final sale policy with zero return eligibility, regardless of condition:

2. Warranty Claims vs. Returns

When facing mattress defects after the 7-day window, warranty coverage becomes the only recourse. Big Lots mattresses typically come with:

• 10-year limited warranties on manufacturing defects (varies by brand)
• Separate comfort guarantees from manufacturers (usually 30-90 nights)

Example: A customer discovering sagging after 3 months would contact the manufacturer (not Big Lots) with proof of purchase and photos. The warranty process typically involves an inspection by an authorized technician before approval.

3. State-Specific Variations

Certain states mandate extended return rights that override Big Lots’ policy:

Professional Insight: Always check your receipt for state-specific policy details. Big Lots automatically applies the most favorable terms required by local law, but consumers must proactively reference these rights during disputes.

4. Common Mistakes to Avoid

Shoppers frequently encounter these preventable issues:

1. Assuming trial periods exist (Big Lots offers none beyond the 7 days)
2. Discarding packaging immediately (makes returns impossible)
3. Confusing manufacturer warranties with retailer returns (different processes)

Case Study: A customer who purchased a mattress on Friday evening lost nearly half their return window because Big Lots counts calendar days (not business days), resulting in a Sunday deadline they missed.

Maximizing Your Mattress Purchase at Big Lots: Expert Strategies

Smart shoppers can navigate Big Lots’ restrictive return policy while still ensuring mattress satisfaction through strategic purchasing approaches. These professional techniques help mitigate risks while optimizing comfort and value.

Pre-Purchase Evaluation Techniques

Thorough in-store testing is crucial given the limited return window. Follow this comprehensive assessment protocol:

1. Wear appropriate clothing: Test in shoes you normally sleep in (barefoot for most) and flexible clothing that allows natural movement
2. Test all sleeping positions: Spend at least 5 minutes in each position (side, back, stomach) to assess pressure points
3. Simulate partner movement: Have a companion shift positions nearby to evaluate motion transfer
4. Check edge support: Sit on the mattress edge with feet off the floor, noting any significant compression

Professional Insight: The ideal testing time is late afternoon when your body most closely resembles its nighttime alignment. Morning tests often yield inaccurate comfort assessments.

Documentation Best Practices

Create a thorough purchase record to protect your investment:

• Photograph the floor model tag showing exact specifications (mattresses may differ slightly from display to packaged)
• Request a detailed receipt that includes mattress model, size, and firmness level (not just SKU number)
• Save all packaging materials for at least 10 days (even if keeping the mattress) in case defects emerge

Post-Purchase Adjustment Period

New mattresses require a break-in period that overlaps with the return window. Use this timeline:

Advanced Technique: For couples with different firmness preferences, consider purchasing two twin XL mattresses with different firmness levels and using a mattress connector. This setup often provides better satisfaction than compromising on one mattress.

Alternative Solutions When Returns Aren’t Possible

If you miss the return window but are unsatisfied, consider these professional alternatives:

• Mattress toppers: A 2-3″ memory foam topper can adjust firmness at 1/4 the cost of replacement
• Foundation adjustments: Adding a bunkie board or switching to a slatted base can improve support
• Professional flipping: Some double-sided models benefit from seasonal rotation to even out wear

Case Example: A customer who found their mattress too firm after 10 days added a plush topper ($89) rather than losing $300+ on a full replacement, achieving desired comfort without violating the return policy.

Long-Term Mattress Care and Warranty Optimization at Big Lots

Proper maintenance extends mattress lifespan and preserves warranty coverage, crucial considerations given Big Lots’ limited return window. This comprehensive guide covers professional-grade care techniques and warranty claim strategies specific to Big Lots purchases.

Manufacturer Warranty Breakdown by Brand

Big Lots carries mattresses with varying warranty terms. Understanding these differences affects long-term value:

Professional Maintenance Schedule

Follow this detailed regimen to maintain warranty eligibility and comfort:

• Monthly: Vacuum surface with upholstery attachment (prevents dust mite accumulation)
• Quarterly: Rotate 180° (flip if double-sided) to distribute wear evenly
• Biannually: Deep clean with enzyme-based cleaner (avoiding saturation beyond 1/4″ penetration)
• Annually: Inspect for sagging using a straightedge – measure any depressions exceeding warranty thresholds

Warranty Claim Process Demystified

Successful claims require meticulous documentation:

1. Evidence Collection: Take timestamped photos showing measurements of sagging with a ruler in the depression
2. Base Verification: Photograph your bed frame/foundation to prove proper support (warranties often require specific bases)
3. Claim Initiation: Contact the manufacturer (not Big Lots) with your original receipt and evidence package

Pro Tip: Mattress warranties typically prorate coverage after year 3. A $500 mattress with 5 years remaining on a 10-year warranty might only receive $250 credit toward replacement.

Environmental Considerations

Big Lots mattresses present unique disposal challenges:

Future Trend: Emerging mattress recycling programs may offer Big Lots gift cards for old mattresses when purchasing new ones – always inquire about trade-in programs before disposal.

Safety Note: Never attempt to disassemble mattresses containing fiberglass (common in budget models) without professional PPE – airborne fibers pose serious respiratory hazards.

Advanced Return Strategies for Special Mattress Purchases at Big Lots

Certain mattress purchase scenarios require specialized approaches to navigate Big Lots’ return policy effectively. This section provides expert-level strategies for complex situations beyond standard returns.

Bundled Purchases and Mattress Sets

Big Lots frequently sells mattresses as part of bedroom bundles (mattress + foundation + frame). These require different return considerations:

• Component-Specific Returns: You may return just the mattress within 7 days, but this voids any bundle discount received
• Full Bundle Returns: Require all components to be in original condition – foundation plastic wrapping must remain intact
• Restocking Fee Calculation: Bundled items incur separate 15% fees on each component’s original price, not the discounted bundle price

Example: Returning a $800 bundle (originally $1,000 value) would calculate fees as 15% of each item’s pre-discount price, potentially exceeding $150 in total fees.

Holiday and Clearance Purchases

Seasonal sales events introduce unique policy variations:

Corporate and Bulk Purchases

Business buyers face different return parameters:

1. Minimum Quantity: Purchases of 5+ mattresses require pre-approval for any returns
2. Commercial Use: Mattresses used in rental properties or Airbnb units are ineligible for return
3. Delivery Fees: Bulk purchase returns incur additional $75+ pickup charge per unit

Defective Merchandise Exceptions

Manufacturing defects discovered after the return window require this specialized process:

• Documentation: High-resolution photos showing defects with measuring tape for scale
• Inspection: Most manufacturers require an authorized technician’s evaluation
• Resolution Timeline: Typically 4-6 weeks for warranty claims vs. 7-day return window

Pro Strategy: For high-value purchases, consider using a credit card that extends return protection beyond store policies. Many premium cards add 30-90 days of coverage.

Case Study: A hotelier purchasing 10 mattresses negotiated a special 30-day trial period by paying a 5% premium upfront – demonstrating how bulk buyers can sometimes customize terms.

Strategic Decision-Making: When to Keep vs. Return Your Big Lots Mattress

Making the optimal decision about mattress returns requires careful evaluation of multiple factors beyond immediate comfort. This comprehensive analysis provides a structured framework for determining whether to proceed with a return or explore alternative solutions.

Cost-Benefit Analysis Matrix

Use this detailed decision matrix to evaluate your specific situation:

Advanced Comfort Assessment Techniques

Professional sleep consultants use these methods to evaluate mattress suitability:

• Pressure Mapping: Place a thin sheet of corrugated cardboard under your sheets – permanent indentations after 3 nights indicate excessive pressure points
• Thermal Evaluation: Monitor sleep surface temperature with an infrared thermometer – variations >4°F indicate potential airflow issues
• Alignment Check: Have a partner photograph your sleeping posture – visible spinal misalignment warrants serious return consideration

Long-Term Adaptation Considerations

The human body typically requires 2-3 weeks to fully adapt to a new sleep surface. Consider these physiological factors:

1. Muscle Memory: Existing pressure points may temporarily worsen as muscles rebalance
2. Circulation Changes: Improved blood flow to previously compressed areas can cause temporary tingling
3. Postural Realignment: Proper spinal support often feels “too firm” initially for those accustomed to sagging mattresses

Expert Insight: 68% of “too firm” complaints resolve within the 7-day window if users persist, while 92% of “too soft” complaints worsen – a critical factor in return decisions.

Alternative Solutions Comparison

When on the fence about returning, consider these alternatives with their relative costs:

Final Decision Protocol: If facing return uncertainty on day 6-7, opt for the return – the 15% fee is often cheaper than later replacement costs. The exception being high-end models where the fee exceeds $200, where professional consultation may be wiser.

Final Thoughts on Navigating Big Lots’ Mattress Return Policy

Understanding Big Lots’ 7-day mattress return policy requires careful attention to timing, condition requirements, and financial considerations. As we’ve explored, successful returns demand original packaging preservation, prompt action, and acceptance of restocking fees, while special cases like online purchases or bundled deals introduce additional complexities.

The policy’s strict nature makes pre-purchase evaluation and post-delivery documentation absolutely essential.

For optimal results, treat your mattress purchase as a final decision rather than a trial. If considering a Big Lots mattress, visit the store multiple times to test different models, measure your existing bed frame for compatibility, and review warranty terms before purchasing.

When in doubt during the return window, err on the side of caution – the 15% restocking fee is often preferable to being stuck with an unsuitable mattress long-term.

Frequently Asked Questions About Big Lots’ Mattress Return Policy